Complaints Policy

Complaints Policy

Here is what you can do to let us know your concerns, express your opinions, and help us improve.

Complaints Policy

Every year YoungMinds deal with, and helps, lots of people with a wide range of issues dealing with the mental health of young people. Whether we’re listening, advising, educating or raising money we’re an organisation who deal with a cross section of society.   Every so often someone can feel a little disgruntled and unhappy with our service and feels the need to express their opinions.


Unfortunately these things happen. We know we are not perfect, but we aim to try to be and this is why we have a complaints procedure.  Sometimes we can put things right and sometimes we can only explain ourselves and apologise, but we do learn from our mistakes. What you tell us helps us to look at how we do things and helps us to improve our service.


Misunderstandings can often be sorted out on an informal basis so feel free to ring in and have a chat with us about what has bothered you.  If you feel the problem needs to be looked at and put on an official footing then please put all of the information in an email or a letter and send it us marked complaints in the email heading or on the envelope. 


All of our complaints will be received into our central reception, officially logged and we will acknowledge your complaint within 2 – 5 working days from when it is received with us here. We will then pass your complaint to the relevant department where it can be dealt with, and they will respond to you directly.  Following some investigation and making sure we have all the facts you can expect a response from us with 14 days from the date of your acknowledgement.


If following this procedure you are still unhappy then you may ask for a further review.


Our contact details

Call us

0207 089 50 50

Write to us


Suite 11 Baden Place

Crosby Row




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