When your child is going through a tough time, you can’t always make things better straightaway. But you can make a huge difference by listening and being there. When your child can share what they’re going through and feel understood, their difficult feelings become a little easier to manage. Just knowing they can talk to you helps them feel less alone and more able to cope.
Young people tell us they want adults to listen. But getting these conversations going isn't always easy. Lots of children and young people need support to open up about their feelings. Finding ways to talk is a challenge for so many parents and carers.
That’s why we spoke to parents who’ve been there about what helped them. On this page, you can find their strategies and tips, as well as conversation starters to help you begin.
Helping your child to talk
1. How to start the conversation
- Over time, you might notice there’s a particular time of day or place that makes your child feel more comfortable talking. Set aside time for conversations during these moments.
- If your child or young person is upset, anxious or angry, give them time to calm down. If they’re feeling distressed, they will not be able to think clearly and are more likely to shut down.
- Take care of yourself too. If it’s been a tough day, give yourself time to reflect and calm down. Talking when you’re feeling exhausted, cross or overwhelmed makes it much harder to react well.
- Most children and young people find it easier to talk while they’re on the move or doing an activity. Some also find it easier to think clearly if they have something to do with their hands.
- Side-by-side talking is often easier than face-to-face. Not having to make eye contact can take the pressure off. It also makes pauses and silences more comfortable, encouraging them to stick with the conversation.
- Pick an activity that doesn’t need too much concentration, so you can focus on chatting. You could:
- drive somewhere together
- go for a walk, especially if your child likes walking the dog
- have a kickaround or play catch
- bake or cook together
- doodle or colour-in
- make something out of Lego
- Once you’ve settled into the activity together, ask some gentle questions. Our conversation starters can help you find the words.
- Parents say it’s helpful to think of it like you’re throwing out a rope to see if it’s the right moment for your child to grab on. Sometimes they’ll be in the mood for talking, sometimes they won’t.
- If they’re not in the mood, it’s not your fault. Don’t be put off, force them to talk or push for answers. Just focus on enjoying the activity together and give them some space. It’s normal for it to take time for them to open up. You can always try again another day.
Take care of yourself too. If it’s been a tough day, give yourself time to reflect and calm down.
2. How to respond when they’re talking
- Leave space for them to start talking gradually. Try not to rush in with lots of ‘why’ or ‘how’ questions. It’s okay to leave pauses while they think about what they want to say.
- When they are talking, let them speak for as long as they need to. It can be tempting to jump in with solutions or try to ‘fix’ things straightaway. But that can discourage them from talking. It can make them feel like you don’t get it or like you need them to be positive. To begin with, focus on listening.
- Give them your full attention. Relax your body position and face. Avoid sitting with your arms folded or frowning as they talk.
- Be caring but calm in your reaction. Avoid showing lots of worry, anger or upset yourself. By staying calm, you’re showing them that you can manage what they’re telling you. This helps them feel more comfortable about talking.
- Conversations like these can bring up feelings of doubt or guilt as a parent. Try to put these to one side while you’re talking. You can come back to them when you get your own support from the people around you. Remember that when your child is struggling, it doesn’t mean you’ve ‘failed’. You’re showing how much you love and support them by being there to listen, which is what they need from you right now.
- Whatever they tell you, try to see it through their eyes. Show them that you can see it’s a big deal and that they’ve taken a risk in telling you. Empathise with how it feels for them. Our conversation starters have helpful phrases to support you.
- Try not to minimise anything they say. Avoid phrases like:
- just try not to think about it
- you’re overthinking this
- just ignore them
- just try to let it go
When children and young people are struggling, it can feel like things will be this way forever. Avoid coming up with quick solutions to complicated problems. But do show that you’re confident there will be a way to make things better.
Remember that when your child is struggling, it doesn’t mean you’ve ‘failed’. You’re showing how much you love and support them by being there to listen.
3. What to do afterwards
- Your first reaction is not always your best one, especially if something takes you by surprise. It’s not possible to say the right thing every time, and your child doesn’t need you to. Let them know that you won’t always get it right. But you do want to understand what it’s like for them and you’ll keep trying.
- You can always come back to a conversation and do it over. You could say: ‘You know the other day, I got really stressed when we were talking about…I’m really sorry, that wasn’t helpful. I really want to understand what it’s like for you, can we start again?’
- Try to relax and be yourself around them afterwards. Even if parts of the conversation didn’t go well, remember you’re doing your best. Your child will be able to feel that you care about what’s happening, even if they don’t show it.
- Remember it’s an ongoing conversation. You don’t have to understand everything after just one chat. Keep offering more opportunities to talk.
- These conversations are tough to navigate. They might leave you feeling worried, overwhelmed or isolated. Or you might feel unsure about what’s going on because they’re struggling to open up.
- Other parents have found it helpful to reach out to friends, family and parents who are going through similar things. Having a support network around you can help you be patient while you wait for your child to be ready – and stay calm when they’re talking.
- When you do reach out to others, avoid mentioning anything that you agreed to keep private. This could make your child feel worried about talking again. Instead, focus on how you’re feeling to help maintain trust.
- Ask if there’s anything you can do to help. This could be:
- checking in with them every so often
- spending time watching TV together after school
- giving them space when they’re feeling stressed - If they tell you they’re going through a tough time, make time for doing things together – like watching TV, going to the cinema, cooking, going for a walk, playing sport or doing something creative. Doing a fun or relaxing activity with you gives them a break from what’s going on and helps them feel less alone.
It’s not possible to say the right thing every time, and your child doesn’t need you to.
If your child is finding it hard to talk
Sometimes, your child might find it hard to open up. You might know that something’s bothering them but keep hearing ‘I’m fine’. Or when you ask questions, they might shrug, say they don’t know, ask you to leave them alone or walk away. Lots of parents go through this at some point and it can feel hard to find a way forwards.
If your child is finding talking tough, try some other forms of communication, like:
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Texting or writing to each other
This can be over text, Whatsapp, email or letter. You can still use our conversation starters to help you check in.
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Using codewords or emojis
For example, they could Whatsapp you a sad-face emoji to let you know they’re having a bad day. Some parents have found that choosing a neutral and random codeword to signal a bad day works too. They can message, say or write this word down when they need to.
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Making cards to help them ask for what they need
For example, they could have a card with a picture of going for a walk on it, or one for watching TV together. They can give or show you these cards when they want support but it’s hard to talk.
If things are feeling really stuck
Sometimes a child or young person just isn’t ready to talk, no matter what you try. It doesn’t mean they’ll feel this way forever. But it can be really upsetting as a parent. You might feel like you’re being rejected. But it isn’t about you. Lots of people find it difficult to open up when they’re struggling. Even though it’s tough, try not to step back or shut down. Make it clear that you’re still there and you’ll be ready when they are.
Here are some strategies parents have found helpful:
This could be:
- a family friend or relative
- a professional, like a GP or someone at school
- a counsellor or therapist
It might take time for your child to open up to another adult, so give them space to build trust and feel comfortable.
- Our website has lots of tips for young people and stories from young people going through similar experiences.
- You can find a list of helplines for young people at the bottom of this page.
- You might come across novels or books for children and young people that describe what they're going through. You could give these to them or just leave them out somewhere they can find it.
- Hang out in the living room watching TV or in the kitchen at mealtimes. This helps them understand you’re still there for them. They’ll also know they can come and find you when they’re ready.
- Offer opportunities for spending time together. This could be going for a walk or drive, or doing an activity they like. Being with you can help them feel less alone, even if they can’t talk right now.
- Keep saying ‘I’m here’ and ‘I love you’, even if it doesn’t feel like it’s going in.
Young people’s TV often includes characters going through difficult experiences or feelings. Some parents found that watching these with their child opened up conversations. They can also help your child make sense of what they’re going through.
Ask how everyone in the family is doing and what’s on their mind. Make chatting about this stuff a normal part of everyday life. This shows your child that it’s okay to talk gives them a chance to learn how.
If your child tells you they're struggling
It can be really worrying when your child lets you know they’re going through a tough time. You might feel like you’re not sure what to do next or how to help them. Remember that listening, being there and showing how much you care makes a big difference. Keep offering opportunities to talk and spend time doing things they enjoy together.
If they’re up for it, think together about what's making them feel this way. It could be something at home or school, a relationship with a friend or family member or something else. If they can identify the problem, work together to think of changes that might help. Our conversation starters can help you.
You can also let them know about the helplines, textlines and online chat services they can talk to. Reassure them that it's okay to use these services whenever they need to.
If they need mental health support
Sometimes young people need professional support to feel better. If this is the case, making an appointment with a GP and looking into counselling are two good places to start. You can also speak to their school or college about what support they offer. Find out more in our parents’ guide to getting support.
If you’re worried about their safety
In some situations, you may need to take action to make sure your child is safe. For example, if they tell you they’re being bullied, someone is hurting them, or they’re thinking about seriously hurting themselves. In these situations, work together to come up with a next step that would make them more safe. Remember it’s important for your child to see you’re taking them seriously. We have advice about what to do next in our parents’ guides:
Useful helplines and websites
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YoungMinds Parents Helpline
We support parents and carers who are concerned about their child or young person's mental health. Our Parents Helpline provides detailed advice and information, emotional support and signposting.
You can speak to us over the phone or chat to us online.
You can speak to us over webchat between 9.30am and 4pm from Monday-Friday. When we’re closed, you can still leave us a message in the chat. We’ll reply to you by email in 3-5 working days.
- Opening times:
- 9.30am-4pm, Monday-Friday
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Childline
If you’re under 19 you can confidentially call, chat online or email about any problem big or small.
Sign up for a free Childline locker (real name or email address not needed) to use their free 1-2-1 counsellor chat and email support service.
Can provide a BSL interpreter if you are deaf or hearing-impaired.
Hosts online message boards where you can share your experiences, have fun and get support from other young people in similar situations.
- Opening times:
- 24/7
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Samaritans
Whatever you're going through, you can contact the Samaritans for support. N.B. This is a listening service and does not offer advice or intervention.
- Opening times:
- 24/7
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Black Minds Matter
Connects Black individuals and families with free professional mental health services across the UK.
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Muslim Youth Helpline
Provides faith and culturally sensitive support for young Muslims.
Online chat service available during opening hours.
- Opening times:
- 4pm - 10pm, 365 days a year
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Papyrus
Offers confidential advice and support for young people struggling with suicidal thoughts, as well as family and friends; and information about how to make a safety plan.
Its helpline service - HOPELINE247 - is available to anybody under the age of 35 experiencing suicidal thoughts, or anybody concerned that a young person could be thinking of suicide.
- Opening times:
- 24/7 every day of the year
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Ollee
A virtual friend for 8-11 year olds and their parents that helps families think about feelings and talk about difficult topics. Download the app.
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Tellmi
Formerly known as MeeToo. A free app for teenagers (11+) providing resources and a fully-moderated community where you can share your problems, get support and help other people too.
Can be downloaded from Google Play or App Store.

This page was reviewed in November 2024.
It was created with parents and carers with lived experience of supporting their child or young person to open up.
We will next review the page in 2027.
YoungMinds is a proud member of PIF TICK – the UK's quality mark for trusted health information.
Whether you love the page or think something is missing, we appreciate your feedback. It all helps us to support more young people with their mental health.
Please be aware that this form isn’t a mental health support service. If your child is in crisis right now and you want to talk to someone urgently, find out who to contact on our urgent help page.
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