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Training Course Terms and Conditions

Read our terms, conditions and cancellation policy for training courses held at YoungMinds locations, or in-house training courses held at your location of choice

Training at YoungMinds

YoungMinds’ terms and conditions for Open Access training courses are set out in full below. Terms and conditions for in-house training courses may differ to those mentioned here.

Booking and queries

Please book online at https://youngminds.org.uk/training/

If you have any problems or queries with your booking, please contact the team at [email protected] or on +44 (0)20 7089 5050 (option 4, lines open Monday-Friday 09:30-17:00).

Bookings are subject to availability and therefore we cannot guarantee you a place on any course until payment has been received and acknowledged.

Booking confirmation will be sent to you immediately for all online bookings.  If you have not received an email confirmation within 24 hours of making the online booking, please contact the team at [email protected] or on +44 (0) 20 7089 5050.

Payment terms

Payment must be made at the time of booking.

Credit/debit card payment can be made via the website or over the phone. 

By exception, payment by invoice can be processed with a valid purchase order, where appropriate.  Payment must be received within 30 days of invoice date or before the course delivery date, whichever occurs first.  Please note:  This payment method will not be accepted if a booking is made 14 days or less before the course date.  Payment must be made by credit/debit card in this instance.

Transfers                                     

If you cannot attend a course, you can transfer your place to another individual or course date.  You must notify us of this no less than 14 days in advance of the training course delivery date.

A delegate place can be transferred to another course, provided that the request is received more than 14 days before the course date.  Please note additional charges may be applicable and we cannot guarantee availability on the course the delegate wishes to transfer to.  A delegate can only transfer their place once.  If the delegate cannot make the re-arranged date, this will be treated as a cancellation.

Cancellations

The charge for cancelling your booking is:

  • Less than 14 days before the event - no refund (transfer to another individual or course only)
  • 14 days or more before the event - a refund less a £50 discretionary administration fee

All transfer and cancellation requests must be made in writing and sent to [email protected] with COURSE CANCELLATION or TRANSFER in the subject field.

YoungMinds accepts no liability if a delegate is unable to attend a course due to illness, adverse weather conditions or any travel disruption.

YoungMinds accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

It may be necessary for reasons beyond our control to change the content and timing of the programme, the trainer(s), the date(s) or the venue at any time prior to the course date(s).

If YoungMinds has to cancel the course, our liability in the event of cancellation is limited to a full refund of the course fee only.  We will not refund any travel or hotel costs associated with the cancellation of a course.

Course papers/delegate pack

If training materials are distributed on the day of the course, this documentation is made available only to those attending the course.  All YoungMinds materials including course handouts and delegate packs are copyright and must not be used or copied without permission.

YoungMinds’ speakers/trainers make every effort to ensure the validity and accuracy of the information they provide. The views and opinions expressed by the speakers/trainers do not necessarily represent the views of YoungMinds.

Filming and sound recording

YoungMinds reserves the right to film, record or photograph any of the speakers at an event for post event purposes. Delegates are advised that this may result in incidental inclusion of delegates within any recording or photographs.  YoungMinds will inform delegates on the day if filming or photography will take place.  If a delegate does not wish to be filmed or photographed they should make this known to the trainer. 

Data protection

  1. The protection of personal privacy is an important concern to YoungMinds. Any personal data collected will be treated in accordance with current data protection legislation.
  2. We will use your personal data to deliver your course services (webinars, conferences, training and dinners) incorporating; administration (pre, post and during the event), communications, invoicing & payment, delegate lists (we are unable to remove you from delegate lists once these have gone to print), post-event feedback, quality, research and voting.
  3. In order to meet our event obligations to you we may share relevant personal data with presenters, venues, trainers, organisers, print houses, finance partners, connected communities and external delivery partners.
  4. For more information about our data protection policy please go to https://youngminds.org.uk/our-policies/privacy-policy/

Bespoke In-house Training

YoungMinds’ terms and conditions for in-house training courses are set out in full below. Terms and conditions for Open Access training courses may differ to those mentioned here.

Booking and queries
For booking, please contact the team at [email protected] or on +44 (0)20 7089 5050 (option 4) lines open Monday-Friday 09:30-17:00.

Payment terms
Payment must be made by invoice and can only be processed with a valid Purchase Order number, where appropriate. Payment must be received within 30 days of invoice date or before the event delivery date, whichever occurs first.

Cancellations and transfers
Bookings are only confirmed when you have acknowledged receipt of our email that sets out YoungMinds’ Terms and Conditions.
The charge for cancelling your booking is:

  • Less than 14 days before the event - no refund
  • Between 14 and 30 days or more before the event - 50% of the agreed price, unless the booking is transferred to a different date (can only be transferred once).

All transfer and cancellation requests must be made in writing and sent to [email protected] with COURSE CANCELLATION or TRANSFER in the subject field.

YoungMinds accepts no liability if a delegate is unable to attend a course due to illness, adverse weather conditions or any travel disruption.

YoungMinds accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

It may be necessary for reasons beyond our control to change the timing of the programme, the trainer(s), the date(s) or the venue at any time prior to the course date(s).

If YoungMinds has to cancel the course, our liability in the event of cancellation is limited to a full refund of the course fee only.

As all of our sessions are personalised, we will discuss with you and agree to plan a training session that meets your needs.

Please ensure that you provide us with as much detail as you can about the training session e.g. type of audience, knowledge level, training objectives etc. Please note that the maximum number of participants for any training session is 20. If you wish to discuss training for a larger audience, please contact [email protected]


If any changes to details or arrangements have to be made, please inform YoungMinds no less than 14 days in advance of the course date so that we can adapt our session accordingly.

The maximum number of hours to constitute a full day of training is 6, including breaks, with the maximum for a half day being 3.5. When sessions are run back to back, trainers must have adequate breaks built in to the programme.

The client will be responsible for organising:

  • A suitable venue with access to training equipment such as laptop, PowerPoint data projector, wi-fi, flipchart and audio speakers
  • Refreshments and lunch for participants (if appropriate)
  • The booking of and liaising with participants.

Course materials
In most circumstances, training materials will be distributed on the day of the course. This documentation is made available only to those attending the course. All YoungMinds materials including course handouts and delegate packs are copyright and must not be used or copied without permission.

YoungMinds’ speakers/trainers make every effort to ensure the validity and accuracy of the information they provide. The views and opinions expressed by the speakers/trainers do not necessarily represent the views of YoungMinds.

Filming and sound recording
YoungMinds reserves the right to film, record or photograph any of the speakers at an event for post event purposes. Delegates are advised that this may result in incidental inclusion of delegates within any recording or photographs. YoungMinds will inform delegates on the day if filming or photography will take place. If a delegate does not wish to be filmed or photographed they should make this known to the trainer.

If the client wishes to film an event with YoungMinds speakers and/or Young Activists, this must be arranged and authorised by YoungMinds at least 14 days prior to the event, due to safeguarding responsibilities. Please contact [email protected] to ask for authorisation.

Delegate feedback
Following the event, delegates should expect to complete a feedback form either online or paper form. We would ask this is completed and returned to the Trainer after the event or, if not possible, within seven days of receipt, to enable YoungMinds to collect evidence around the impact of our training.

Unless otherwise agreed, YoungMinds will design, distribute and collect participant evaluation forms. They will be analysed and a summary report will be sent onto the client on request.

Complaints
In the event of any concerns or complaints arising in relation to the delivery of a training event or project, the client should notify YoungMinds Head of Training and Development in writing at the earliest opportunity at [email protected] with COMPLAINT in the subject field. The YoungMinds complaints policy will then be followed.

Data protection
1. The protection of personal privacy is an important concern to YoungMinds. Any personal data collected will be treated in accordance with current data protection legislation.
2. We will use your personal data to deliver your course services (webinars, conferences, training and dinners) incorporating; administration (pre, post and during the event), communications, invoicing & payment, delegate lists (we are unable to remove you from delegate lists once these have gone to print), post-event feedback, quality, research and voting.
3. In order to meet our event obligations to you we may share relevant personal data with presenters, venues, trainers, organisers, print houses, finance partners, connected communities and external delivery partners.
4. For more information about our data protection policy please go to https://youngminds.org.uk/our-policies/privacy-policy/

Further information

If you have any questions, please contact the Training Team.

T: +44 (0)20 7089 5050

E: [email protected]

 

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