Worried about a child or young person? Call our free helpline for confidential, expert advice.
Advice from our Parents Helpline
Our Parents Helpline is available to offer advice to parents and carers worried about a child or young person under 25.
You may have questions about a child’s behaviour, emotional wellbeing, or mental health condition. You may have a child who’s already been admitted to CAMHS and have questions about their treatment or want to know what to say to your GP when you visit them.
Our trained advisers are here to give you help and advice, whatever the question.
Under 25? Find out where to get help.
Would you prefer to chat to another parent? Request a call from our Parent to Parent Service.
Call the Parents Helpline
Call us for free Mon-Fri from 9.30am to 4pm – available in England, Scotland, Wales and Northern Ireland.
0808 802 5544
Calls may be recorded for monitoring or training purposes.
Outside of the Parents Helpline hours
Out of operating hours, you can contact the Parents Helpline via our online contact form. We will endeavour to reply to emails received within three working days. If you are in need of urgent help, these contacts can help you.
What happens when you call the Parents Helpline?
- You’ll get through to a trained adviser who will talk through the problem and listen to your concerns and questions in complete confidence.
- Your adviser will help you to understand your child’s behaviour and give you practical advice on where to go next.
- If you need further help, they’ll refer you to one of our specialists whether it's a psychotherapist, psychiatrist, psychologist or mental health nurse. They’ll arrange a phone consultation within 7 days.
Friendly and Confidential
We know it’s difficult to call the first time – but don’t worry. Your conversation with us will remain confidential unless we suspect that a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing harm.
Rest assured, if we need to share any information with anyone outside of YoungMinds, we will inform you first, unless there is immediate risk to life that requires very quick action.
We will keep a record of your call on a secure and confidential database and this will help if you need to call us again. We will remove your identifying information after 12 months in line with data protection legislation.
Accessibility and Languages
- Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us.
- Language issues? If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.
Chat with a parent in our Parent to Parent Service
Would you like to chat through your worries with another parent, who has personal experience of a child with mental health problems?
YM Parent to Parent is a new telephone listening service providing emotional support to parents and carers with concerns about their child’s mental health and behaviour. It provides a vital opportunity for your voice to be heard, share your current difficulties, or simply offload.
The volunteers you speak to are all people who have ‘been there’. They might not have walked exactly in your shoes, but their own personal experiences and the training they have received mean they will understand your worries, your feelings, your frustrations. They can support you to feel more resilient.
Parents who can most benefit from this kind of talking support might typically:
- feel isolated, lonely and uncertain
- be struggling to cope
It is free, confidential, anonymous, non-judgmental and available throughout the UK. Our volunteers will call you from wherever they live in the UK. You might live in Wales and receive your personal call from a volunteer in Kent.
Please note: Parent to Parent is not an advice giving or crisis service. Please contact our Parents Helpline if you are in need of advice, or visit our page on getting urgent help if you are in a crisis.
Request a call
We’re sorry that all call spaces in the YM Parent to Parent service for this month have now been taken. New spaces will available on every Monday.
For more advice, tips and information about how you can support a child, please visit our Parents A-Z Guide to Support.
Under 25? Where to go for help
The Parents Helpline is there to support parents, carers and those working with children and young people. If you’re a young person worried about yourself or have questions about your own treatment, there’s plenty of help available.
If you're a young person experiencing a mental health crisis, you can text the YoungMinds Crisis Messenger for free 24/7 support across the UK.
- If you need urgent help text YM to 85258
- All texts are answered by trained volunteers, with support from experienced clinical supervisors
- Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Support Our Work
YoungMinds exists so that young people have the strongest possible voice in improving their mental health. We need your help to make sure that voice is heard.