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Parents Helpline

Worried about a child or young person? Call our free helpline for confidential, expert advice.

Our Parents Helpline remains open

During the coronavirus pandemic, our Parents Helpline and webchat services remain open during our usual operating hours of 9:30am to 4pm, Monday to Friday.

Our email service also remains open and can be used at any time.

Our Parents Helpline is available to offer advice to parents and carers worried about a child or young person under 25.

You may have questions about a child’s behaviour, emotional wellbeing, or mental health condition. You may have a child who’s already been admitted to CAMHS and have questions about their treatment or want to know what to say to your GP when you visit them. 

Our trained advisers are here to give you help and advice, whatever the question. 

Call the Parents Helpline on 0808 802 5544

Call us for free Mon - Fri from 9:30am to 4pm – available in England, Scotland, Wales and Northern Ireland.

Calls may be recorded for monitoring or training purposes.

Parents Helpline Email Service

At any time, you can also contact the Parents Helpline via our online contact form. We will endeavour to reply to emails received within three working days. If you are in need of urgent help, these contacts can help you.

Parents Webchat

Our parents webchat service provides signposting to help parents and carers find the information they are looking for with regards to their child's mental health.

The webchat service follows the same opening hours as the helpline, which are currently 9:30am - 4pm, Mon - Fri.

Please note that the webchat service is unable to provide:

  • practical advice on managing your child's symptoms or behaviour
  • emotional support or a listening service

We are also not a crisis service.

If you require more in-depth advice or support, we encourage you to contact our helpline by phone on 0808 802 5544.

Once you are connected, a webchat adviser will direct you to information on our website or signpost you to other organisations that can offer further support. The conversation will last around ten minutes.

Click on the image below to open the live webchat.

Open live chat

What happens when you call the Parents Helpline?

  • You’ll get through to a trained adviser who will talk through the problem and listen to your concerns and questions in complete confidence.
  • Your adviser will help you to understand your child’s behaviour and give you practical advice on where to go next.
  • If you need further help, they’ll refer you to one of our specialists whether it's a psychotherapist, psychiatrist, psychologist or mental health nurse. They’ll arrange a phone consultation within 7 days.

Friendly and Confidential 

We know it’s difficult to call the first time – but don’t worry. Your conversation with us will remain confidential unless we suspect that a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing harm.

Rest assured, if we need to share any information with anyone outside of YoungMinds, we will inform you first, unless there is immediate risk to life that requires very quick action.

We will keep a record of your call on a secure and confidential database and this will help if you need to call us again. 

For more information about how we use and store your data read our Privacy Policy.

Accessibility and languages

  • Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us.
  • Language issues? If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.

Under 25? Where to go for help

The Parents Helpline is there to support parents, carers and those working with children and young people. If you’re a young person worried about yourself or have questions about your own treatment, there’s plenty of help available.

If you're a young person experiencing a mental health crisis, you can text the YoungMinds Crisis Messenger for free 24/7 support across the UK. 

  • If you need urgent help text YM to 85258
  • All texts are answered by trained volunteers, with support from experienced clinical supervisors
  • Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
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YoungMinds exists so that young people have the strongest possible voice in improving their mental health. We need your help to make sure that voice is heard.

The amount of times I’d tried to break out of this shell, talk about ‘I’m feeling a bit down’, ‘I’m feeling a bit scared’, I couldn’t do it. And now I can do it openly.
Alex, Youth Activist
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