Our Parents Helpline is available to offer advice to anyone worried about a child or young person under 25.
You may have questions about a child’s behaviour, emotional wellbeing, or mental health condition. You may have a child who’s already been admitted to CAMHS and have questions about their treatment or want to know what to say to your GP when you visit them.
Our trained advisers are here to give you help and advice, whatever the question.
Under 25? Our helpline is there for parents, but there’s plenty of help and support for young people too whether it’s our expert guides or the various organisations and helplines we work with. Find out where to get help.
Call the Parents Helpline
Call us for free Mon-Fri from 9.30am to 4pm – available in England, Scotland, Wales and Northern Ireland.
0808 802 5544
Calls may be recorded for monitoring or training purposes.
Outside of the Parents Helpline hours
Out of operating hours, you can contact the Parents Helpline via our online contact form. We will endeavour to reply to emails received within three working days. If you are in need of urgent help, these contacts can help you.
What happens when you call the Parents Helpline?
- You’ll get through to a trained adviser who will talk through the problem and listen to your concerns and questions in complete confidence.
- Your adviser will help you to understand your child’s behaviour and give you practical advice on where to go next.
- If you need further help, they’ll refer you to one of our specialists whether it's a psychotherapist, psychiatrist, psychologist or mental health nurse. They’ll arrange a phone consultation within 7 days.
Friendly and confidential
We know it’s difficult to call the first time – but don’t worry. Your conversation with us will remain confidential unless we suspect that a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing harm.
Rest assured, if we need to share any information with anyone outside of YoungMinds, we will inform you first, unless there is immediate risk to life that requires very quick action.
We will keep a record of your call on a secure and confidential database and this will help if you need to call us again. We will remove your identifying information after 12 months in line with data protection legislation.
Accessibility and languages
- Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us.
- Language issues? If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.
Under 25? Where to go for help
The Parents Helpline is there to support parents, carers and those working with children and young people. If you’re a young person worried about yourself or have questions about your own treatment, there’s plenty of help available.
If you're a young person experiencing a mental health crisis, you can text the YoungMinds Crisis Messenger for free 24/7 support across the UK.
- If you need urgent help text YM to 85258
- All texts are answered by trained volunteers, with support from experienced clinical supervisors
- Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
If you want to speak to someone, see our comprehensive list of useful numbers to call for help and advice on mental health and wellbeing.
See our advice and guides about different feelings, symptoms and behaviours that could be caused by a mental health condition.
Been diagnosed with a mental health condition? See our guides to what they are and how they can be treated
See how simple changes such as changing your diet or exercising more can boost your mental wellbeing.
Got a question about CAMHS? See our guide to how you’ll be supported throughout your treatment
Support Our Work
YoungMinds exists so that young people have the strongest possible voice in improving their mental health. We need your help to make sure that voice is heard.