Parents Helpline

Parents Helpline

Worried about a child or young person? Call our free helpline for confidential, expert advice.

Parents Helpline

Worried about a child or young person? Call our free helpline for confidential, expert advice.

13,000 people call our helpline every year including parents and carers, teachers, school nurses and social workers.

Our Parents Helpline is available to offer advice to anyone worried about a child or young person under 25.

You may have questions about a child’s behaviour, emotional wellbeing, or mental health condition. You may have a child who’s already been admitted to CAMHS and have questions about their treatment or want to know what to say to your GP when you visit them. 

Our trained advisers are here to give you help and advice, whatever the question. 

Under 25? Our helpline is there for parents, but there’s plenty of help and support for young people too whether it’s our expert guides or the various organisations and helplines we work with. Find out where to get help.

Call the Parents Helpline

Call us for free Mon-Fri from 9:30am to 4pm – available in England, Scotland, Wales and Northern Ireland.

0808 802 5544

Calls may be recorded for monitoring or training purposes.

What happens when you call the Parents Helpline?

  • You’ll get through to a trained adviser who will talk through the problem and listen to your concerns and questions in complete confidence.
  • Your adviser will help you to understand your child’s behaviour and give you practical advice on where to go next.
  • If you need further help, they’ll refer you to one of our specialists whether it's a psychotherapist, psychiatrist, psychologist or mental health nurse. They’ll arrange a phone consultation within 7 days.

Friendly and confidential

We know it’s difficult to call the first time – but don’t worry. Your conversation with us will remain confidential unless we suspect that a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing harm.

Rest assured, if we need to share any information with anyone outside of YoungMinds, we will inform you first, unless there is immediate risk to life that requires very quick action.

We will keep a record of your call on a secure and confidential database and this will help if you need to call us again. We will remove your identifying information after 12 months in line with data protection legislation.

For more information about how we use and store your data read our Privacy Policy.

Accessibility and languages

  • Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us.
  • Language issues? If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.

Under 25? Where to go for help

The Parents Helpline is there to support parents, carers and those working with children and young people. If you’re a young person worried about yourself or have questions about your own treatment, there’s plenty of help available.

Need to talk? 

If you want to speak to someone, see our comprehensive list of useful numbers to call for help and advice on mental health and wellbeing. 

Feelings and symptoms 

See our advice and guides about different feelings, symptoms and behaviours that could be caused by a mental health condition. 

Conditions 

Been diagnosed with a mental health condition? See our guides to what they are and how they can be treated 

Looking after yourself 

See how simple changes such as changing your diet or exercising more can boost your mental wellbeing.

Your guide to support 

Got a question about CAMHS? See our guide to how you’ll be supported throughout your treatment

Support Our Work

YoungMinds exists so that young people have the strongest possible voice in improving their mental health. We need your help to make sure that voice is heard.

The amount of times I’d tried to break out of this shell, talk about ‘I’m feeling a bit down’, ‘I’m feeling a bit scared’, I couldn’t do it. And now I can do it openly.
Alex, Youth Activist
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