Parents Helpline Enquiries
You can call the Parents Helpline directly on 0808 802 5544 but if you'd like to get in touch via email you can use this form, where they will endeavour to reply within 3 to 5 working days.
If you are worried about a child or young person, contact us below to receive practical advice, signposts to places where you can find help and resources providing more detailed information.
We are currently receiving unprecedented demand and we are working hard to respond emails as quickly as we can. We would kindly ask that anyone who emails our service to expect a tailored response within 3-5 working days.
- If you are a parent/carer who is starting to become concerned about your child’s mental health or at the first stages of finding support, please contact our webchat service. Here we can offer you information and signposting to help you point you in the direction. Our webchat is open Monday to Friday 9:30am – 4pm.
- If you are in need of urgent support, visit our urgent help page.
- If you are experiencing an emergency or at immediate risk, please contact 999.
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