Parents Helpline wins award

Parents Helpline wins award

We’re delighted to announce that our Parents Helpline has been awarded the Helplines Quality Standard for 2017-2020.

We’re delighted to announce that our Parents Helpline has been awarded the Helplines Quality Standard for 2017-2020!

What is the Helplines Standard?

The Helplines Standard is the nationally recognised quality standard defining and accrediting best practice in helplines, which provide information, support and advice over the phone, by email, instant messaging and web forums. The Standard identifies the ways in which an organisation delivers a helpline service and ensures it is consistent, effective and relevant to the needs of callers.

Who is the accrediting organisation?

Helplines Partnership (HLP) is the membership body for organisations that provide helpline services in the UK, Republic of Ireland and internationally.

Why is it important?

Gaining the HLP kite mark means that the YoungMinds Parents Helpline has been recognised as one that gives a high quality service to callers.

The whole Parents Helpline team is enormously proud of achieving the Helplines Standard kite mark; equally important is the value we place on positive feedback from parents who have benefited from the Parents Helpline service.

I just want to say a massive thank you to you brilliant people for being there when I didn't know where else to turn. My 14 year old son has been having a horrible time of late… Your wonderful team were so understanding and kind from the minute I called and …gave me so much helpful support and advice. What a brilliant thing you do, thank you.
Caroline, September 2017

If you are worried about a young person up to the age of 25, you can call our Parents Helpline.

Call the Parents Helpline

Call us for free Mon-Fri from 9:30am to 4pm – available in England, Scotland, Wales and Northern Ireland.

0808 802 5544

Calls may be recorded for monitoring or training purposes.

Supporting Parents

If you’re worried about a child or young person’s mental health, there is plenty of help and advice including our free Parents Helpline.

It gave me a lot of encouragement that I could do this and I could really be there for my son.
Catherine, Parent
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