YoungMinds Crisis Messenger
The YoungMinds Crisis Messenger text service provides free, 24/7 crisis support across the UK. If you are experiencing a mental health crisis and need support, you can text YM to 85258.
We know that finding the right support is important, especially if you need someone to talk to right now. We aim to connect every texter to a trained volunteer promptly to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.
The YoungMinds Crisis Messenger is powered by our trusted partners Shout and Crisis Text Line.
It is free and confidential to text our service from the following major networks:
EE, O2, Three and Vodafone.
These include - BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff. Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged. If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill, this is because some networks do not provide the capability to message short codes.
How does it work?
The trained volunteer will introduce themselves, reflect on what you’ve said, and invite you to share how you’re feeling. You’ll text each other, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you think through your feelings until you both feel you are now in a calm, safe place. You might be signposted to other services, so that you can continue to get support.
Our Crisis Messenger service can help with urgent issues such as:
You can text us free and anonymously – although if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support. You can find more about how the service works on Shout's website.