Parents Helpline

We offer three different services to parents and carers who are concerned about their child’s mental health, up to the age of 25. Here, you can find out more about our Parents Helpline, Email Service and Webchat. ​

Please note

We are experiencing a high demand to all our Parent Helpline services at the moment and are doing our best to respond as quickly as we can. We apologise for any inconvenience caused.

In the meantime, you may like to look at our Parents Guide to Support A-Z, where you can read and download resources covering a number of mental health topics and concerns.

Parents Helpline

Call our Parents Helpline for detailed advice, emotional support and signposting about a child or young person up to the age of 25.

Call us for free on 0808 802 5544 from 9:30am - 4pm, Mon - Fri.

  • Our Parents Helpline is available in England, Scotland, Wales and Northern Ireland.
  • You’ll get through to a trained adviser who will listen and talk through your concerns in complete confidence.
  • Your adviser will help you to understand your child’s behaviour and give you practical advice on what to do next.
  • If you need further help, they’ll arrange for one of our qualified mental health professionals to call you for a 50-minute telephone consultation within seven days.
  • Please note, calls may be recorded for monitoring or training purposes.
  • Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us, or use our Parents Webchat.
  • If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.

Parents Webchat and Email Service

Our Parents Webchat and Email service provides information and signposting to help parents and carers find the information they are looking for with regards to their child's mental health.

Our webchat service is open Mon-Fri 9.30am-4pm
Once you are connected, a webchat adviser will direct you to information on our website or signpost you to other organisations that can offer further support. The conversation will last around ten minutes.

Following your chat you will have the option to receive the transcript of your conversation by email.

Our email service is open Mon-Fri 4pm-9.30am and anytime over the weekend.
In order to contact us by email you will be asked to complete our online contact form. We will endeavour to reply to your email within three working days.

The resources we send in our emails and webchats are written by helpline experts, and feature practical advice and strategies that you can implement. Please make sure you take the time to read any resources selected for you.

If you are deaf or speech-impaired, we offer our Parents Webchat as an alternative to the Parents Helpline.

Chat now

Click on the image below to use our Parents Webchat service, open Monday - Friday, 9:30am-4pm.

Open live chat

Please note that the webchat and email service is unable to provide:

  • Specific clinical advice around managing your child's symptoms and behaviour, or a diagnosis
  • A listening or counselling service
  • Guidance around specific local support services, as we are a national service
  • We are not a crisis service

Using our Parents Helpline services

Friendly and Confidential 

  • We know it’s difficult to call the first time – but don’t worry. Your conversation with us will remain confidential unless we suspect that a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing harm.
  • Rest assured, if we need to share any information with anyone outside of YoungMinds, we will inform you first, unless there is immediate risk to life that requires very quick action. More information about our Safeguarding Policy can be found here.
  • We will keep a record of your call on a secure and confidential database and this will help if you need to call us again.
  • For more information about how we use and store your data read our Privacy Policy.

Accessibility and languages

  • Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us on the Parents Helpline, or use our Parents Webchat.
  • Language issues? If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.

Support Our Work

YoungMinds exists so that young people have the strongest possible voice in improving their mental health. We need your help to make sure that voice is heard.

The amount of times I’d tried to break out of this shell, talk about ‘I’m feeling a bit down’, ‘I’m feeling a bit scared’, I couldn’t do it. And now I can do it openly.
Alex, Youth Activist
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