Parents Helpline

Parents Helpline

Worried about a child or young person? Call our free helpline for confidential, expert advice.

Advice from our Parents Helpline

Our Parents Helpline is available to offer advice to parents and carers worried about a child or young person under 25.

You may have questions about a child’s behaviour, emotional wellbeing, or mental health condition. You may have a child who’s already been admitted to CAMHS and have questions about their treatment or want to know what to say to your GP when you visit them. 

Our trained advisers are here to give you help and advice, whatever the question. 

Under 25?  Find out where to get help.

Would you prefer to chat to another parent? Request a call from our Parent to Parent Service. 

Call the Parents Helpline

Call us for free Mon-Fri from 9.30am to 4pm – available in England, Scotland, Wales and Northern Ireland.

0808 802 5544

Calls may be recorded for monitoring or training purposes.

Outside of the Parents Helpline hours

Out of operating hours, you can contact the Parents Helpline via our online contact form. We will endeavour to reply to emails received within three working days. If you are in need of urgent help, these contacts can help you.

What happens when you call the Parents Helpline?

  • You’ll get through to a trained adviser who will talk through the problem and listen to your concerns and questions in complete confidence.
  • Your adviser will help you to understand your child’s behaviour and give you practical advice on where to go next.
  • If you need further help, they’ll refer you to one of our specialists whether it's a psychotherapist, psychiatrist, psychologist or mental health nurse. They’ll arrange a phone consultation within 7 days.

Friendly and Confidential 

We know it’s difficult to call the first time – but don’t worry. Your conversation with us will remain confidential unless we suspect that a child, young person or vulnerable adult may be experiencing, or is at risk of experiencing harm.

Rest assured, if we need to share any information with anyone outside of YoungMinds, we will inform you first, unless there is immediate risk to life that requires very quick action.

We will keep a record of your call on a secure and confidential database and this will help if you need to call us again. We will remove your identifying information after 12 months in line with data protection legislation.

For more information about how we use and store your data read our Privacy Policy.

Accessibility and Languages

  • Hard of hearing or speech-impaired? Please use Typetalk or Textdirect to contact us.
  • Language issues? If English is not your first language, we can arrange for an interpreter as a member of LanguageLine.

Chat with a parent in our Parent to Parent Service

Would you like to chat through your worries with another parent, who has personal experience of a child with mental health problems?

YM Parent to Parent is a new telephone listening service providing emotional support to parents and carers with concerns about their child’s mental health and behaviour. It provides a vital opportunity for your voice to be heard, share your current difficulties, or simply offload.

The volunteers you speak to are all people who have ‘been there’. They might not have walked exactly in your shoes, but their own personal experiences and the training they have received mean they will understand your worries, your feelings, your frustrations. They can support you to feel more resilient.

Parents who can most benefit from this kind of talking support might typically:

  • feel isolated, lonely and uncertain
  • be struggling to cope

It is free, confidential, anonymous, non-judgmental and available throughout the UK.  Our volunteers will call you from wherever they live in the UK. You might live in Wales and receive your personal call from a volunteer in Kent. The call will appear as a 'withheld number' on your phone.

Please note: Parent to Parent is not an advice giving or crisis service. Please contact our Parents Helpline if you are in need of advice, or visit our page on getting urgent help if you are in a crisis.

Request a call

To request a call, fill in the form below with brief details about what you’d like to discuss and what times are best to call. We will contact you within 2 -3 working days about when you can expect your call, which will take place in the next 7-10 days.

Maximum 100 words.

Our calls will take place between Monday - Friday, 9:30-17:00. Please indicate which day(s) you available, and specify AM or PM.

Your personal information will only be used by us to process your request and to provide you with our Parent to Parent service. View youngminds.org.uk/privacy for more information

Under 25? Where to go for help

The Parents Helpline is there to support parents, carers and those working with children and young people. If you’re a young person worried about yourself or have questions about your own treatment, there’s plenty of help available.

If you're a young person experiencing a mental health crisis, you can text the YoungMinds Crisis Messenger for free 24/7 support across the UK. 

  • If you need urgent help text YM to 85258
  • All texts are answered by trained volunteers, with support from experienced clinical supervisors
  • Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.

Support Our Work

YoungMinds exists so that young people have the strongest possible voice in improving their mental health. We need your help to make sure that voice is heard.

The amount of times I’d tried to break out of this shell, talk about ‘I’m feeling a bit down’, ‘I’m feeling a bit scared’, I couldn’t do it. And now I can do it openly.
Alex, Youth Activist
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