Emma - Parents Helpline Manager
Emma has spent her career in helpline services and for more than 10 years has been at managing our team of volunteers on the Parents Helpline. She makes sure we have enough people and they have the right resources to offer parents the best possible advice service.
Barbara - Parents Helpline Training and Quality Officer
More than 10,000 people phone the Parents’ Helpline every year – and when they get through to one of our volunteers, Barbara is the one who’s trained them. She works with our volunteers to give them the skills and information they need to support parents and carers and works to uphold the Helpline Quality Standard.
Barbara’s advice to her 16 year old self? Stop overthinking it!
Jo - Head of Parents Services
With the ‘lived experience’ of being a parent herself, Jo is the ideal person to manage all the parent-facing services YoungMinds provides. Jo has a wealth of experience in supporting families; before joining YoungMinds she was head of the London and South East region of Contact a Family, a charity supporting families with disabled children.
Jo’s advice to her 16 year old self? Make the most of every opportunity that comes your way, you might not get a second chance!