Parents Services

  • Emma - Parents Helpline Manager

    Emma - Parents Helpline Manager

    Emma has spent her career in helpline services and for more than 10 years has been managing our team of volunteers on the Parents Helpline. She makes sure we have enough people and the right resources to offer parents the best possible advice service.

  • Barbara - Parents Helpline Training and Quality Officer

    Barbara - Parents Helpline Training and Quality Officer

    More than 10,000 people phone the Parents’ Helpline every year – and when they get through to one of our volunteers, Barbara is the one who’s trained them. She works with our volunteers to give them the skills and information they need to support parents and carers and works to uphold the Helpline Quality Standard.

    Barbara’s advice to her 16 year old self? Stop overthinking it!

  • Jo - Head of Parents Services

    Jo - Head of Parents Services

    With the ‘lived experience’ of being a parent herself, Jo is the ideal person to manage all the parent-facing services YoungMinds provides. Jo has a wealth of experience in supporting families; before joining YoungMinds she was head of the London and South East region of Contact a Family, a charity supporting families with disabled children.

    Jo’s advice to her 16 year old self? Make the most of every opportunity that comes your way, you might not get a second chance!

  • Steph – Team Leader and Safeguarding Officer

    Steph – Team Leader and Safeguarding Officer

    Steph leads the team of staff and volunteers answering calls and emails on our Parents Helpline, and deals with any safeguarding issues that may arise. She has worked in mental health research, in a Psychiatric Intensive Care Unit and at multiple different charities in a range of roles.

    Steph’s advice to her 16 year old self? Be kind to yourself, you’re still learning and finding out who you are.

  • Jack - Team Leader

    Jack - Team Leader

    If you ever volunteer on our Parents Helpline, Jack is the one who’ll look after you. He supervises, recruits and manages our volunteer team, having started as a volunteer himself in 2013. Before joining YoungMinds, he worked in a school supporting children with Autism and speech and language problems.

    Jack’s advice to his 16 year old self? You will find yourself, be happy and achieve things you never knew you could – keep going and you’ll get there!

  • Stevie - Helpline Adviser

    Stevie - Helpline Adviser

    Stevie joined our Parents Helpline as a volunteer whilst she was completing her Psychology degree back in 2016. After graduating, she became a full time member of staff and is now one of our wonderful Helpline Advisers, giving information and advice to parents who are concerned about their child’s mental health or emotional wellbeing.

    Stevie’s advice to her 16 year old self? Don’t worry – everything happens for a reason. There are always different routes you can take to reach a certain destination – you will get there in the end!

  • Sophie - Helpline Adviser

    Sophie - Helpline Adviser

    As one of our Helpline Advisers, Sophie takes call and answers emails from parents who are concerned about their child’s mental health. She became a full time member of staff after volunteering on the helpline for a year, and prior to that she studied Psychology at University.

    Sophie’s advice to her 16 year old self? Live in the moment!

  • Michael - Helpline Adviser

    Michael - Helpline Adviser

    Michael is one of our Helpline Advisers, offering advice and guidance to parents who have concerns about the the mental, emotional and behavioural wellbeing of children and young people. Before joining us at YoungMinds, Michael worked in a children’s residential home where he supported young people with challenging behaviour.

    Michael’s advice to his 16 year old self? Trust yourself. Break the rules. Don’t be afraid to fail. Ignore the naysayers. Work like hell. Give something back.

  • Lucy - Helpline Adviser

    Lucy - Helpline Adviser

    As a Helpline Adviser, Lucy gives a reassuring voice on the phone, offering advice and information on any concern about a child or young person’s mental health or emotional wellbeing. She has worked in the charity sector for many years and predominantly on helplines. Before joining YoungMinds she was also a mentor in secondary schools, and has a degree in Psychology and Counselling.

    Lucy’s advice to her 16 year old self? Life will not turn out how you expect, things will get worse but it will work out in the end. #JustKeepSwimming (not literally, you can’t swim, but this quote will make a lot of sense in a few years’ time).

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